Refund and Cancellation Policy

1. Scope of this policy

This policy applies only to products, subscriptions or services purchased directly from Daily Life Journal through dailylifejournal.in or an official payment link issued by us.

It does not apply to purchases made from an advertiser, affiliate merchant, app store, marketplace or other third party. Those transactions are governed by the seller’s refund and cancellation terms.

CONFIRM BEFORE PUBLISHING: Add the legal seller’s name, business address, support email and applicable tax or registration details.

2. If the Website does not sell anything

If Daily Life Journal is operating only as a free informational publication and does not accept payments, there are no direct orders to cancel and no purchase price to refund. Advertising displayed on the Website does not make Daily Life Journal the seller of the advertised product.

Current-status notice: Before publication, confirm whether the Website accepts any payment. If it does not, keep this section and delete the product, service and subscription sections below. If it does, delete this notice and complete every applicable section.

3. Digital products and downloads

For directly sold downloadable guides, templates, ebooks or other digital products, cancellation may be possible only before access or a download link is supplied. Once digital content has been delivered, accessed or downloaded, refunds may be limited unless the file is defective, materially different from its description or a refund is required by law.

If a file cannot be opened because of a verified technical defect, contact us promptly. We may first provide a replacement file, a corrected link or reasonable troubleshooting.

CONFIRM BEFORE PUBLISHING: State the exact refund-request window: [NUMBER] calendar days from purchase. Also list all digital products and supported file formats.

4. Booked or customised services

A request to cancel a directly booked consultation, content service, campaign or other scheduled work should be made before work begins or before the agreed appointment.

• Cancellation before work begins: any refund will follow the written proposal or order terms.
• Cancellation after work begins: completed work and committed third-party costs may be deducted.
• Missed appointments or late cancellations: fees may apply only if disclosed before booking.
• Custom work: amounts covering completed or approved milestones may be non-refundable.

CONFIRM BEFORE PUBLISHING: Add the cancellation deadline, rescheduling allowance, deposit treatment, milestone rules and any late-cancellation fee.

5. Recurring subscriptions

If a paid recurring subscription is offered, you may cancel future renewal using the account or billing method described at checkout. Cancellation stops future charges but does not automatically refund the current billing period unless the offer states otherwise or applicable law requires it.

Access may continue until the end of the paid period. Removing an account or unsubscribing from free emails does not necessarily cancel a paid subscription.

CONFIRM BEFORE PUBLISHING: Add the billing cycle, renewal notice, cancellation method, trial terms and whether prorated refunds are offered.

6. When a refund may be available

Subject to the product-specific terms and applicable law, we may approve a full or partial refund when:

• You were charged more than once for the same direct order.
• We cannot deliver the purchased item or agreed service.
• A delivered digital product has a verified material defect that cannot reasonably be corrected.
• The delivered item is materially different from the description shown at purchase.
• Applicable consumer law requires a refund or other remedy.

7. Normally non-refundable amounts

To the extent permitted by law and clearly disclosed before purchase, refunds may not be offered for:

• Digital content already accessed or downloaded, except where defective or legally refundable.
• Completed, approved or accepted services.
• Customised work already produced to your instructions.
• Third-party costs already committed with your approval.
• Change-of-mind requests submitted outside the stated window.
• Failure to use an available product or subscription.

Nothing in this policy removes a mandatory consumer right or remedy that cannot legally be excluded.

8. How to request cancellation or a refund

Use our Contact Us page and provide:

1. Your full name and purchase email address.
2. Order number, transaction ID and purchase date.
3. The product or service purchased.
4. The reason for the request and relevant supporting details.
5. For duplicate or unauthorised charges, a redacted payment record showing the transaction.

Do not send full card numbers, passwords, one-time passwords, PINs or government identity documents through the contact form.

9. Review and payment processing

We will review a complete request and may ask for reasonable information to verify the transaction. If approved, a refund will normally be issued to the original payment method. Banks and payment providers may need additional time to display the credit.

CONFIRM BEFORE PUBLISHING: Add your response target and processing estimate: “We aim to respond within [NUMBER] business days. Approved refunds are initiated within [NUMBER] business days.” Do not promise a bank-posting date you cannot control.

If you believe a charge is unauthorised, contact us and your payment provider promptly. Please give us a reasonable opportunity to investigate a billing issue before raising a chargeback, without giving up any right or deadline available to you.

10. Affiliate and third-party purchases

Daily Life Journal may link to third-party products or services. Even if we receive an affiliate commission, the third-party merchant processes the order and controls delivery, cancellation, returns, warranties and refunds. Contact that merchant directly using the details in your receipt.

11. Changes to this policy

We may update this policy when our products, payment arrangements or legal obligations change. The version in effect when you purchase will generally govern that order, except where law requires otherwise.

12. Contact us

Publisher note: This is a general drafting template, not legal advice. Match it to the checkout disclosures, payment processor, actual products and applicable consumer law before accepting payments.